TERMS & CONDITIONS

ORDER + PRODUCTION LEAD TIME

In stock items will ship in 10-15 business days after purchase. Made to order and out of stock items will ship within 3-4 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

If your order is a rush, please email dd.diamondtlv@gmail.com and we will do our best to prioritize your order.

SHIPPING

Signature is required upon delivery. DD.Diamond is not liable for lost shipments when tracking dictates it has been delivered. DD.Diamond is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to DD.Diamond for any reason, you will be subject to paying for the re-shipment of your order.

INTERNATIONAL ORDERS

Please note that the following terms and conditions apply to all international orders:

  • Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. DD.Diamond is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
  • The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
  • DD.Diamond is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
  • All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

RETURNS

All sales are final.

EXCHANGES

All sales are final. If there is a manufacturing defect or production flaw an exchange is available within 14 days of receiving your order.  
To be eligible for an exchange, please email DD.Diamond within 14 days days of delivery. Items returned after 14 days will not be processed. Your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused.
We will not accept exchanges on personalized pieces including: eternity bands, custom length necklaces or bracelets, jewelry with initials or letters, birthstones or engraving, as well as made-to-order and/or custom size rings.

NON-RETURNABLE ITEMS:

Made-to-order items
Sale items
Special Orders
Deposits for custom pieces

REPAIRS & RESIZING

Jewelry by nature is delicate. We are happy to repair an item, at no charge to you, within the first 120 days of receipt of purchase. Repairs needed after 120 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer. Pricing for repairs vary depending on style and typically start at $30, plus shipping.

Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60. Requested ring resizing and shipping will be at the expense of the customer.

We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a DD.Diamond design.

Concerning repairs and other services we provide , it is the responsibility of the customer to deliver the jewelry to us and to pay international taxes. We do not refund for the cost of shipping, unless we have sent an item in error.

Repairs requiring international shipping will be charged for two-way shipping.

 

Please email dd.diamondtlv@gmail.com to request a repair or resize.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you a confirmation e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. DD.Diamond has the right to approve or reject every return due to the individual nature of each item. If you are approved, a credit will automatically be applied to your original method of payment within 7 business days.
In the event that an item is not returned in its original condition, is damaged or missing partsfor reasons not due to our error, a partial refund will be issued.

SALES TAX

Sales tax is collected on orders shipped to addresses in states which require our business to collect and remit. Requirements and thresholds may change due to factors outside of our control.

DISCOUNTS

Discounts can be applied to your order during checkout using any Discount Code that was given to you. Discounts are only valid on specific items and for set periods of time.  

We cannot retroactively apply a discount code to an order placed before the Discount Code became valid. We can add a Discount Code to an order where you forgot to enter the code if it is on the same day of purchase. Discount Codes cannot be combined, and they do not apply to Gift Cards.